AbsenceSoft, a company focused on transforming the employee experience, is looking for a Vice President, Customer Growth. This is a sales-focused leadership role designed to drive the revenue engine that generates value from the company's existing customer base.
The company describes its mission as helping employers bring "humanity, certainty, and efficiency" to complex workplace moments through secure and intuitive technology. The platform is built by HR professionals for HR professionals, and the company says it is proud of its past and excited about its future.
Key Responsibilities for the Customer Growth Leadership Role
The Vice President, Customer Growth will own the full cycle of customer value generation. According to the AbsenceSoft job posting, this includes managing renewals, upsell, cross-sell, and account expansion across the entire customer portfolio.
The role covers a wide range of clients, from Mid Market employers to large enterprises and TPAs (Third-Party Administrators). This means the person in this position must understand the needs of different types of organizations and tailor growth strategies accordingly.
Building and Scaling the Account Management Team
A major part of this position involves team leadership. The Vice President will be responsible for building, coaching, and scaling a team of Account Managers. This is not just about managing people — it is about developing talent and creating a high-performing sales culture.
The role includes setting quotas and pipeline targets for the team. This requires a leader who can plan strategically and measure performance effectively. The company is looking for someone who can set clear goals and hold the team accountable for meeting them.
Personal Involvement in High-Stakes Renewals
While this is a leadership role, it is not purely managerial. The job description states that the Vice President will personally drive high-stakes renewals. This means the leader must be hands-on when it comes to the most important client relationships.
This dual focus — both managing a team and personally handling critical accounts — makes the role demanding. It requires someone who can switch between strategic planning and direct sales execution without missing a beat.
Our Take: A Strategic Hire for Long-Term Growth
In our view, this hiring move shows that AbsenceSoft is serious about customer retention and expansion. Many companies focus heavily on acquiring new customers, but the real value often lies in growing existing relationships. By creating a dedicated leadership role for customer growth, AbsenceSoft is signaling that it understands this principle.
The emphasis on both team building and personal involvement in renewals is smart. It ensures that the leader is not disconnected from the ground reality of sales. This kind of role works best when the person can inspire a team while also demonstrating their own ability to close deals.
For professionals in sales leadership, this is a role that offers both challenge and opportunity. It touches every part of the customer lifecycle and requires a blend of strategy, coaching, and direct execution. If AbsenceSoft finds the right person, this position could be a major driver of the company's next phase of growth.
